Acknowledgment of these terms and conditions is a condition of booking. Acceptance by you on this booking is your acceptance that you have read, understood and agreed to be bound by these terms and conditions.
Unless otherwise noted, fares are round trip. Fares incl. all fuel surcharges, taxes & fees and our service fees. Tickets are nonrefundable, nontransferable, non-assignable and subject to airline restrictions. Name changes are not permitted. Displayed fares are based on historical data, are subject to change and cannot be guaranteed at the time of booking.
Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking. We can accept refund requests only if the following conditions have been met:
We are unable to provide a specific timeline for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request, we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision.
Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, TickToFly will charge a post-ticketing services fee, as applicable. All refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request, but not our booking fees for the original travel reservation or booking.
Most of our airline tickets are 100% non-refundable. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. Usually the credit issued by the airline supplier has a specific expiration date, after which it cannot be used. We encourage you to discuss additional restrictions attached to your credit with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. When you are ready to make your new booking and wish to use your airline credit, you will be required to pay the fare difference (if any), applicable airline penalties and any applicable TickToFly post-ticketing fees. All such changes are governed by each airline's fare rules, policies and procedures, which are not under our control.
Reservations are non-transferable and non-refundable. Some tickets, depending on fare rules, can be refunded and/or used (for a limited time) towards future travel or can be refunded; however, all applicable penalties will apply (airline charges and service fees). Travelers Name – Traveller’s First name and Last name must be entered during the time of reservation exactly as it appears on your government-issued identification, be it your passport, Driving License or other acceptable forms of identification depending on your type of journey (Domestic/International). Travel agency refund (once the refund is processed by the airline, we won’t be taking any chargeback for the same). The name once entered will not be changed. Some Typo Error (Name Correction) however, is allowed, depending on Airline Terms of Use, & charges would be applied according to airline policy. We are a travel agency and not the airlines. This email has been sent on behalf of TickToFly Inc. We are happy to help you with any questions or concerns you may have. All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. We will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country. We request you to consult the embassy of the country(s) you are visiting or transiting through. In the booking made by the agency or any third party, once the refund is processed by the airline, you have to contact your travel agency for the refund amount as refund amount is being sent to the Travel Agency, we won’t be taking any chargeback in case of Third Party Booking refund.
Contact Center booking service fees: Service fees for contact center bookings (including complex multi-stop and round-the-world itineraries) may be higher than those charged for bookings made online. These service fees can range from $15 to $250 per passenger.
We recommend that you confirm your flight with the local airline office at least 72 hours prior to departure. For special requests (hotel confirmation, meal and seat preference, special assistance, wheelchair request) are subject to airline confirmation and need to be reconfirmed at least 72 hours prior to departure.
If you have any query or dispute, call us and we will give our best resolution to the dispute; hence we will not cater to any direct dispute from bank!
TickToFly Inc can contact you anytime for advertisement and promotional purposes.
If TickToFly Inc takes any action to enforce the Terms and Conditions, it will be entitled to recover from you, and you agree to pay, all legal fees and expenses and any cost of litigation, in addition to any other relief, at law or in equity, to which such parties may be entitled. I agree that the above dates and time are correct. My name is as it appears on the passport. I am aware of all fare rules and conditions. I am aware about the total charges.